CAR PARKING FAQ’s
Is it family friendly?
In general it is very safe, but kids should not be left unsupervised.
What vehicle sizes are supported?
Most STANDARD medium and small SUVs are supported.
Are there any height, weight or size restrictions for vehicles?
Size restriction: 1.95m height, 2m width, 4.4m from front axle to back of car and minimum underbody clearance of 20cm. Our friendly staff are there to assist you.
Special note: If you have after market modifications on your car please contact our staff first.
Can I pay with a credit card?
You can pay at our service counter with your card (side note: we are going to upgrade the system soon to allow card payments at the selfservice pay stations).
Can I book my spot before I arrive?
There is no need at this time to book in advance, but you are most welcome to contact our staff to ask if there is any issue on site.
Can I check for availability?
You are most welcome to contact our staff to ask if there is any issue on site.
Are there any electrical charging points at your carpark?
We are constantly looking for ways to evolve and improve, but at this time we do not have charging points.
How long does it take to retrieve a vehicle?
At least 2 minutes in case there are no complications or unpredictable errors.
Can robotic parking damage my vehicle?
The parking is designed to be as safe as possible and to protect your car as long as the parking steps are followed. This is why we have an added service of having trained and friendly staff availbe to assist you with the steps to follow when parking.
What do I do if I left something I need in the car?
Contact our friendly staff to assist you, please do not try to interupt the parking process on your own.
What are the benefits of robotic parking vs traditional?
The parking process is fast and easy. No reason to drive through the parking floors looking for an availabel parking spot. NO ONE gets into your car: so no one adjusts your car settings, no transfer of bacteria or viruses to your car, there is no way your belongings in your car can be touched or stolen. You walk away with your keys. Generally the robotic parking is faster than the traditional parking. Only trained staff have access to the underground parking.